Manage your Bank First National accounts on the go

Stay connected no matter where you are with goBank. It's a fast, secure, and free way to access your Bank First National accounts from your mobile device.

What is goBank?
goBank enables anyone with an online banking account to access their account information from a mobile device. There are three ways to access your accounts:

  • Send a text message using your mobile device.
  • Use a mobile browser on your mobile device.
  • Download an application to your mobile device.

You can choose one of these options, depending on the capabilities of your mobile device.

SMS Text Messaging Service 
Use the SMS text messaging service to:

  • Check account balances.
  • Review recent account activity.
  • Find ATM and branch locations.

Requirements
To use the SMS text messaging service, your mobile device must send and receive text messages to and from a short code. Most mobile devices are capable of sending and receiving text messages, so your phone is most likely compatible with GoBank. Please note that some mobile service carriers charge for outgoing text messages or for each message sent and received.

Mobile Browser Service
Use the mobile browser service to:

  • Check account balances.
  • Review recent account activity.
  • Transfer money between accounts.
  • Pay bills.
  • Change and cancel pending payments.
  • Find ATM and branch locations.

Requirements
To use the mobile browser service, your mobile device must have an Internet browser and may require a data service plan. You access the GoBank website using the link sent by SMS text message during the enrollment process.

Downloadable Application
Use the downloadable application service to:

  • Check account balances.
  • Review recent account activity.
  • Transfer money between accounts.
  • Pay bills.
  • Change and cancel pending payments.
  • Find ATM and branch locations.

Requirements
To use the GoBank downloadable application, your mobile device must have an operating system that supports application downloads and may require a data service plan. You can download the GoBank application from the AP Store on your Iphone or Android device. You may also send a SMS text message with link from your desktop Internet Banking. (Options/Mobile Banking Profile/Manage Devices/Download Application)


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How do I enroll in GoBank?
You must complete the following to enroll in GoBank.

  1. Long into your online banking account using Internet Banking.
  2. Click the “Options” hyperlink.
  3. The Options page is displayed. Locate the GoBank Profile section and click “Enroll Now”.
    NOTE: For security reasons, only one user can register for each mobile device. However, once you complete the registration process, you can add more phones to your GoBank account.
  4. The GoBank Terms and Conditions page is displayed. Select the “Accept” check box and then click “Continue”.
  5. The Your Details page is displayed. Select the appropriate “Eligible Accounts” check boxes and then enter the nickname used to identify each account in a text message
  6. The GoBank Number page is displayed. Enter your mobile phone number, including the area cod. Click “Next”.
  7. The Select Your Services page is displayed. Select the GoBank services to be available on the device. Click “Next”.
  8. A text message with an activation code is sent to the mobile phone number entered.
    NOTE: The activation code expires 24 hours after you receive it.
  9. The Activate Your Phone page is displayed. Enter the activation code received in the text message. Click “Activate” to complete enrollment in GoBank.
  10. A text message with a short code is sent to the newly activated mobile device. Note this short code for use when utilizing GoBank’s text messaging service.

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Is GoBank free?
Yes! GoBank is free of charge. Your wireless carrier may charge data (internet) charges.
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How do I change my phone number for GoBank?
Log back into Bank First National’s Internet Banking, then select Options, Mobile Banking Profile, and Edit your new information.
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How do I deactivate or stop using a mobile device?
Follow the steps listed below to deactivate or stop using your mobile device.

  1. Log into your online banking account using Internet Banking.
  2. Click the “Options” hyperlink.
  3. The options page is displayed. Locate the Mobile Banking Profile section and click “Manage Device(s)”.
  4. The Main Menu page is displayed. Select the “My Phones” tab. Locate the appropriate phone number, select “Stop using this phone for Mobile Banking” and then click “Go”.
  5. The Stop Using this phone page is displayed. Click “Yes”.
  6. The Main Menu page is again displayed. Close GoBank to return to your online banking session.

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Which accounts can I access using GoBank?
You can access any account you have set up in online banking. You select which accounts you want to access using GoBank during the enrollment process or from your Options/Mobile Banking Profile.
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How current is the account and transaction information?
When you view your account balance, you see the current available balance. When you view transaction history, you see the most recently posted transactions. Pending transactions do not display.
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Are transfers immediate?
GoBank transfers are posted to your accounts in the same manner as if they were made through Bank First National’s Internet Banking. Transfers made prior to 6 p.m. CT will process the same business day. If the transfer is made after 6 p.m. it will be processed the next business day.
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Can someone intercept my GoBank transactions?
No, 128-bit SSL encryption protects your information as it travels from your mobile device to Bank First National. This is the same encryption technology that safeguards Internet traffic for secure Web applications.
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Can I add more than one mobile phone?
Yes. You can enroll several mobile devices for GoBank. To add a new phone, go to Options/Mobile Banking Profile section.
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What if my phone is lost or stolen?
If your mobile device is lost or stolen, no one can access your account without knowing your password and, in some cases, your unique user name. To prevent unauthorized access to your account, you can deactivate your phone in GoBank. To deactivate your mobile device, complete the How To Deactivate or Stop Using a Mobile Device section.
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How do I view account balances, view transaction history, or locate an ATM or Branch using text messaging?
The following codes should be sent to the short code you received after activating the mobile device.

  • Send “B”, “BAL”, “BALANCE” or “BALANCES” to receive your balance.
  • Send “STMT”, “TRAN”, or “HIST” plus the nickname of the account to receive your transaction history.
  • Send “ATM” plus the ZIP code to locate an ATM.
  • Send “BRANCH” plus the Zip code to locate a branch.
  • Send “HELP” or “HLP” to request help

Text Messaging Tips

  • The keywords are not case-sensitive.
  • Your results may be sent as multiple messages, as text messages are limited to 160 characters. There will not be more than five messages at a time.

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Who do I contact for help?
Call Bank First customer support at 920-652-3106
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